Sabu Stephen is the CEO and Founder of Elite Tech Consulting, bringing over 20 years of hands-on experience in tolling operations, contact center technology, and large-scale customer engagement platforms. Having worked directly on the agency side of the tolling industry, Sabu built Elite Tech Consulting on a foundational truth: the best consulting comes from people who have actually sat in the client's seat.
Under his leadership, Elite Tech has delivered transformational results for some of the highest-volume toll authorities in the United States — including program-managing over 56 million image review transactions and implementing call center infrastructure supporting 800+ agents.
Sabu is a recognized subject matter expert in IVR/IVA design, CCaaS migrations, back-office operations, and AI-powered automation in regulated environments. He holds certifications across Genesys, Five9, Cisco, and NICE platforms and leads Elite's proprietary image review AI development.